This policy explains how this Makita website handles information submitted through product inquiries, service requests, contact pages and related business communication. The goal is to collect only the details needed to answer tool, dealer and support questions.
Forms may ask for your name, email, phone, company, country, tool focus and message. You may also include product names, battery platforms, quantities, service symptoms or jobsite context so the response can be specific.
Submitted information is used to respond to inquiries, route requests, clarify product needs, support dealer communication and improve the usefulness of website content. It is not intended for unrelated consumer profiling.
Information may be shared with support or service contacts who need it to answer your request. Records may be kept long enough to manage the inquiry, follow up on the project and maintain reasonable business documentation.
You may request updates or deletion of submitted contact information by using the contact page and identifying the request. Some records may be retained when required for legitimate business or legal purposes.